Your CNN account Log in to your CNN account “The need for improved and efficient delivery is growing and there’s still a gap in the market that can’t meet.” “The last mile and home delivery space has been a costly offering for almost all retailers,” Tyler Higgins, head of the retail practice at global management consulting firm AArete, said in an email. Indeed, retail experts say the new service may serve businesses struggling with high costs of delivery or fill the coverage voids left by providers like UPS Walmart is betting that it can use its vast footprint around the United States and logistics expertise to offer deliveries, especially in suburban and rural markets that it believes are underserved by parcel carriers and other platforms, said Tom Ward, senior vice president for last mile at Walmart, on a call with reporters Monday. Currently, Walmart uses Spark drivers to deliver some online orders from its stores in around 500 cities. The company said it will use the network of independent contract drivers on its in-house Spark delivery platform to deliver items from other merchants. Walmart hopes to give businesses a new option in last mile-delivery, the final leg of an online order’s route to a customer’s home. These are the jobs that stores are having the hardest time filling Suzanne Kreiter/The Boston Globe/Getty Images A Walmart employee loads up the Alphabot with an empty cart to be filled with a customer's online order at a Walmart micro-fulfillment center in Salem, MA on Jan.
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